COVID-19 (Coronavirus) Updates
Protecting our Members and Community

Click here to read a message from our CEO, Ray Lancaster.

At Pyramid Federal Credit Union, the health and well-being of our members, staff and community are our top priority. ​​​​​ We are paying close attention to updates about the COVID-19 coronavirus and are following guidance from the Centers for Disease Control and the World Health Organization to ensure that we are taking appropriate precautions in our branches and adequately educating our staff.  Most importantly, we are prepared to be responsive to changes that could lead to disruption while ensuring access to your money and accounts at Pyramid Federal Credit Union. We are prepared to continue serving your needs.

OUR CREDIT UNION IS OPEN. 
Until further notice, In-branch services will be limited by appointment. 

Pyramid Federal Credit Union operations will continue so you will always have access to your accounts and cash as we work through the management of COVID-19.  Limiting in-person social interaction is the key to reducing potential spread of COVID-19. We encourage you to rely on our digital and technology services for your basic banking needs until the threat of the coronavirus has passed.

Services available outside of all branches:

  • Cash-dispensing and deposit-taking (cash and checks) ATMs at all 5 Pyramid Branch locations. 
  • ITMs (Interactive Teller Machines) at Broadway and Rita Ranch Branch locations. Speak directly to a Pyramid Teller from your car to transact your necessary services.
  • Drive-thru services available at Speedway and Grant Branch locations. 
  • Mobile check deposit available with the Pyramid Mobile Banking App: For Apple and Android devices
  • Additionally, Pyramid members have access to thousands of surcharge-free ATMs across the country through the CO-OP and Allpoint partner networks. 

To schedule an appointment, call us at (520)795-7950.

BEWARE OF SCAMS

In times like these, a natural reaction may be to withdraw your cash and secure it somewhere in fear that you won’t be able to access your money. We cannot emphasize enough how dangerous it is to withdraw large amounts of cash to store in your home or elsewhere. The safest way for you to protect yourself and your money is to leave it securely deposited at your credit union, where your funds are federally insured.

Scam artists take advantage of times like these to gain access to bank accounts. Protect yourself by being aware of suspicious emails and text messages. Keep your eyes open for medical supply scams, fraudulent donation sites, or anything else that seems fishy. If it seems like it could be fraud, it probably is, so listen to your gut and don’t provide your personal identification (usernames, passwords, Social Security number, etc.) unless you are 100% certain you are dealing with a legitimate organization—one with whom you have made the initial contact. Do not click on links or download attachments from unknown email senders, and do not make purchases or donations on any unknown sites.

The Federal Trade Commission warns everyone to be on high alert to potential scams.  Click here  for tips and resources to help keep you safe from scammers. 

ACCESSING YOUR MONEY

Pyramid Federal Credit Union remains open and our staff is here to continue to serve you. You should ask yourself, what are the different ways you can access your money? You should always have more than one way. Here are a few ideas to consider:
 

Debit & Credit Cards

If you don't want to handle money, your Pyramid debit and credit card will give you some peace of mind. If you need a card, we can provide "Instant Issue" debit cards at all branch locations. We can also take an application for a Pyramid VISA credit card over the phone or online, as well as process a request to increase your credit limit if needed. 
 

Online and Mobile Banking

Our online services are available 24/7. If you haven't enrolled yet, click here to get started. For a complete listing of digital services available to members, read our FAQ
 

Remote Deposit 

You can deposit cash or checks at any of our 5 branch ATMs. Remote check deposit is also available through the Pyramid FCU Mobile Banking App. Clik the links to download for Android and Apple devices. 
 

Online Bill Pay

Bill Pay is a free service offered to Pyramid FCU members through your online account. Rather than writing your own checks and mailing payments, with Bill Pay you can set up payments to individuals and merchants on a one-time or recurring basis. The Bill Pay provider then processes those payments on your behalf. Many merchants now participate in Bill Pay programs and accept electronic payments so your payments arrive in just a few days. There are still some merchants who require check payments, so you need to make sure you are scheduling your payments with enough delivery time to reach the merchant on or before the payment is due.  You must have a Pyramid checking account to enroll in Bill Pay.

JOY Voice Teller

Pyramid's conversational voice banking assistant, JOY, is available 24/7 by dialing (520) 775-0928. Speak in natural language to ask JOY for your account balances, transfer between accounts, make loan payments, and more. 

WHAT WE'RE DOING TO HELP WITH PREVENTION

We have already taken steps to keep everyone protected. These include:

  • Increased cleaning and sanitizing of workspaces and public areas.
  • Social distancing when possible, including limiting in-branch access.
  • Holding virtual meetings as needed.
  • Employees working remotely or refraining from coming into the office if showing any symptoms of illness.

YOUR FUNDS ARE SAFE

We would like to remind you that your deposits at Pyramid Federal Credit Union are safe.  Pyramid is well-capitalized and financially strong.  Further, your funds are federally insured by the National Credit Union Administration (NCUA) to at least $250,000 and backed by the full faith and credit of the United States Government.  

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