What browsers are supported for online banking?
Safari, Firefox, Chrome and IE versions 11+, Microsoft Edge. Make sure you have the latest version of your browser.
Am I required to register for the first time on a desktop/laptop or can I register via a mobile device?
You can enroll for the first time through either online or mobile banking. Just click the Enroll link.
I’m having trouble registering for online banking. What should I do?
Please contact Pyramid FCU at (520) 795-7950 or firstname.lastname@example.org
I forgot my password. How do I recover it?
Click the “Forgot Password” link at the login page for either online or mobile banking. You can set a new password there.
I forgot my user name. How do I find it?
Please contact Pyramid FCU to retrieve your user name.
Are there any challenge questions?
No. But you will need to input a temporary access code which is sent to your email/phone. You will be challenged with multiple factor authentication when logging in from different browsers or computers and for some account changes. Pyramid FCU will never call you and ask for this code.
How do I apply for a loan?
Tap the golden circle with the + sign at the upper right corner of the page. This will open a menu of options that include Apply for Loan.
How do I review my account balances?
Once you login, whether on desktop or mobile version, you can see a summary of your accounts on the home page. Click on each account to see more details.
Can I download/export my transaction history for Quicken?
The Direct Connect feature for Quicken/Quick Books is not available at this time. Members are able to connect to their Pyramid account(s) through their Quicken/Mint and other Money Manager accounts. If you can use the OFX file, please click on the account you’d like to download history for. On the Transaction History tab, click the Download link. You can choose the type of file you’d like to download (CSV or OFX) as well as a date range.
Where is the Sign Out button located?
The sign out button is located in the upper right corner within online banking. If your screen is not fully expanded and the sign out button is not showing, it can be located in the More tab.