Meet JOY, Pyramid's conversational banking assistant. Access your Pyramid accounts 24/7 over the phone to check balances, transfer between accounts, check history, make loan payments, and confirm deposits and withdrawals, all using natural language. As more people use JOY, she continues to learn and expand her capabilities.
Give JOY a call at (520) 775-0928.
To enroll a phone number, call the number above and follow the voice prompts. You will be asked to enter your account number and the last four digits of your Social Security Number. You will then set up a 4-digit PIN for future use. If you have more than one account, you only need to register the phone* one time. Even though you will login with one account number, you will be able to access ALL of your associated Pyramid accounts using one PIN.
After you login with your account number and PIN, select 1 for a list of options. These include:
Press 1 for Account Information & Funds Transfers Press 2 for Branch & ATM Locations Press 3 for Instructions on Using the Voice System Press 9 to Repeat Press 0 to Speak to a Member Service Representative Press * to Return to the Main Menu
*JOY is designed to remember the phone number attached to your account(s). If you will be calling JOY from several different phone numbers, you will need to register each phone by following the same instructions above.
You can alsoSPEAK TO JOY IN NATURAL LANGUAGE. Below is a listing of some of the features and sample phrases available using JOY, Pyramid's Voice Banking virtual assistant:
How much money do I have in my checking account?
What are the balances in my savings and checking accounts?
What are my balances?
How much do I have in in checking?
What are my current balances?
List my balances
What are my recent withdrawals?
List my withdrawals from checking
What are my recent deposits?
List my deposits in checking
What are my recent ATM transactions?
List my ATM transactions
Find Transactions by Amount
Find my transactions in the amount of $100
Do I have any $100 transactions?
Transactions of $100
Transfer $100 from my checking to my savings
Pay my Visa
Transfer $10 to my checking
Transfer $100 from my checking to my savings on Saturday.
Make a scheduled transfer
Move $5 from my savings to my checking every day
Where is the Broadway branch?
What hours are you open?
I need to visit a branch
I need an ATM
Where can I find an ATM?
I need to speak to a human
Connect me to Member Services
Transfer me to a Member Service representative
Online Banking with Pyramid Federal Credit Union is quick, easy and convenient.
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