Introducing JOY, Pyramid's Voice Banking Virtual Assistant

Meet JOY, Pyramid's conversational banking assistant.  Access your Pyramid accounts 24/7 over the phone to check balances, transfer between accounts, check history, make loan payments, and confirm deposits and withdrawals, all using natural language. As more people use JOY, she continues to learn and expand her capabilities. 

Give JOY a call at (520) 775-0928. 

To enroll a phone number, call the number above and follow the voice prompts. You will be asked to enter your account number and the last four digits of your Social Security Number. You will then set up a 4-digit PIN for future use.  If you have more than one account, you only need to register the phone* one time.  Even though you will login with one account number, you will be able to access ALL of your associated Pyramid accounts using one PIN.

After you login with your account number and PIN, select 1 for a list of options. These include:

Press 1 for Account Information & Funds Transfers
Press 2 for Branch & ATM Locations
Press 3 for Instructions on Using the Voice System
Press 9 to Repeat
Press 0 to Speak to a Member Service Representative
Press * to Return to the Main Menu

*JOY is designed to remember the phone number attached to your account(s). If you will be calling JOY from several different phone numbers, you will need to register each phone by following the same instructions above.

You can also SPEAK TO JOY IN NATURAL LANGUAGE.
Below is a listing of some of the features and sample phrases available using JOY, Pyramid's Voice Banking virtual assistant:

   FEATURE    SAMPLE PHRASES
   Available Balance
  • How much money do I have in my checking account?
  • What are the balances in my savings and checking accounts?
  • What are my balances?
  • How much do I have in in checking?
  • What are my current balances?
  • Balances
  • List my balances
   Withdrawal Transactions
  • What are my recent withdrawals?
  • Checking withdrawals
  • List my withdrawals from checking
   Deposit Transactions
  • What are my recent deposits?
  • Deposits
  • List my deposits in checking
   ATM Transactions
  • What are my recent ATM transactions?
  • ATM transactions
  • List my ATM transactions
   Find Transactions by Amount
  • Find my transactions in the amount of $100
  • Do I have any $100 transactions?
  • Transactions of $100
   Transfers
  • Transfer
  • Transfer $100 from my checking to my savings
  • Pay my Visa
  • Transfer $10 to my checking
   Scheduled Transfers
  • Transfer $100 from my checking to my savings on Saturday.
  • Make a scheduled transfer
  • Move $5 from my savings to my checking every day
   Locations
  • Where is the Broadway branch?
  • Locations
  • What hours are you open?
  • I need to visit a branch
  • I need an ATM
  • Where can I find an ATM?
   Member Service
  • I need to speak to a human
  • Connect me to Member Services
  • Operator
  • Transfer me to a Member Service representative