PYRAMID ONLINE CHAT ASSISTANT
Now, we are closer and even more available to you in new ways, on a variety of platforms that you can easily access from your computer or phone.
Getting help with your accounts, cards and loans just got much easier with our new digital support solution! Enjoy the convenience of live communication tools that will transform your remote banking experience - All so we can be closer, even while distant.
Here is how it works:
Find our widget on the bottom right side of the screen on our website, Online Banking, Mortgage Center and application platforms.
Wait until an operator answers and start chatting! For security, we will always verify your identity before disclosing any information regarding your account.
For general inquiries, type up your question and receive a quick response on-screen from us. For specific matters, we will verify your identity via audio to ensure account security. You can also choose to receive the chat transcript for your own records.
On-screen guidance for opening accounts, filling out forms, submitting wires and e-transfers, browsing online banking and much more! We will walk you through the platform while looking at your screen and showing you exactly where to click.
These features are currently available within our website, and Online Banking, during business hours (9am-5pm). Try it out today and enjoy all the convenience of this new level of digital support!