Online Banking FAQ

HOW DO I ENROLL IN ONLINE BANKING?

Enrolling is easy and takes just a few steps. After you have opened your Pyramid account, go to the Online Enrollment Form. Complete the form with information for the PRIMARY member. All information much match exactly what was provided when the account was opened, including Last Name, Social Security Number, Birth Date and Secure Word.

WHAT IS A SECURE WORD?

Your secure word was established when you opened your account. It is likely your mother’s maiden name or another word you provided to us. This is not your Online Banking password. If you do not remember your secure word, you will need to contact us during regular business hours at (520) 795.7950

I RECEIVED AN ERROR MESSAGE WHEN TRYING TO ENROLL IN ONLINE BANKING. WHAT SHOULD I DO?

The most likely cause is that the information entered on the enrollment form does not match what we have in our system for your account. Try to re-enter the information. Remember, the information you enter on the form should be for the PRIMARY account holder. If you are still unable to enroll, you will need to contact us during regular business hours at (520) 795.7950 to verify your account.

HOW DOES MULTI-FACTOR AUTHENTICATION (MFA) WORK?

Multi-Factor Authentication (MFA) is a security feature designed to create a layered defense and make it more difficult for an unauthorized person to access your account information in online banking. MFA requires online banking users to supply a Secure Access Code (SAC) before logging in. This code is delivered via email, text or phone message using contact information attached to your account profile.

You can register the device or browser you use to access your online account. If our system recognizes your registered device, you be able to login without using the Secure Access Code authentication method. It does this by placing a tracking cookie (electronic marker) on your system. If you choose not to register your browser, you will be required to request and enter a new SAC each time you login to online banking. Do not register any device that is shared or that others may have the ability to control.

I REGISTERED MY BROWSER/DEVICE, BUT I STILL NEED TO ENTER A SECURE ACCESS CODE (SAC) TO LOGIN. WHY?

On occasion, some members can't login to online banking without registering their computer each time – even after they have registered it already. This may mean that their computer’s browser is clearing our cookies, and our website cannot recognize the computer. If you are experiencing this, try changing the settings in your browser.

WHAT BROWSERS ARE SUITABLE FOR USE WITH ONLINE BANKING?

Browser support is subject to change so we encourage users to configure browsers for automatic updates. As well, if using the Mobile App, make sure you stay current on system updates.

WHAT HAPPENS IF I FORGOT MY ONLINE BANKING PASSWORD?

No worries, passwords are easy to reset. On the login screen, click on the Forgot Password link. Enter your Login ID and select your notification method. After that just follow the prompts to reset your password.

WHAT HAPPENS IF I FORGOT MY ONLINE BANKING LOGIN ID?

Unfortunately you are not able to retrieve your Login ID remotely at this time. You will need to contact us during regular business hours at (520) 795-7950 for assistance.

I AM LOCKED OUT OF ONLINE BANKING. WHAT SHOULD I DO?

For your account security, we will lock your online/mobile access if you enter an invalid Login ID or password three or more times. You can try again after one hour has passed. Continued unsuccessful attempts to login will cause your account to be locked out. This means you must contact us to unlock your access. The Forgot Password link will not work if your account has been locked out.  To avoid any inconvenience, especially after hours and on weekends, we encourage you to use the Forgot Password link to reset a password BEFORE making a third failed attempt. If your account is locked out, call us during regular business hours at (520) 795.7950

HOW DO I START USING THE MOBILE BANKING APP?

To enroll in Mobile banking, go to the App Store for your mobile device—Google Play or the Apple Store—search for Pyramid Federal Credit Union and download our app. Follow the directions within the download. Or use the links provided below. Our mobile banking app lets you conduct transactions with your mobile device on the go. Check your balance, make transfers or utilize Bill Pay with ease anywhere, anytime.

Download the Pyramid Mobile App for your device!
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HOW DO I OBTAIN LOGIN CREDENTIALS FOR MY MOBILE BANKING APP?

Your Login ID and Password for the Mobile App is the same as your Online Banking Login ID and password. If you have forgotten your password, select the Forgot Password option and follow the guided steps to create a new password.

CAN I DEPOSIT A CHECK BY TAKING A PICTURE OF IT ON MY SMARTPHONE OR TABLET?

Yes. Mobile check deposit is available using the Mobile App on your iOS or Android device (not available through browser login). From the main menu, click Deposit Checks. You must first enroll in the service and agree to the terms. This feature allows you to use the camera on your mobile device to capture check images and use them to make a deposit. You MUST sign the check and write the words “For Mobile Deposit” on the back of the check. If you do not include the “For Mobile Deposit” endorsement, your mobile deposit will be rejected and you will need to bring the check into a branch for deposit. You cannot rescan a rejected check.

IS THERE A LIMIT ON MOBILE CHECK DEPOSITS?

Yes. Mobile check deposits are limited to $2,000 per check and $5,000 total per day.

WHEN ARE FUNDS AVAILABLE TO US FROM MOBILE CHECK DEPOSITS?

Funds are not immediately available for use and may be subject to holds. It may take several days for the funds to be credited to your account. If you have questions, contact us.

MY MOBILE DEPOSIT WAS REJECTED. WHY? WHAT SHOULD I DO?

The most common reasons for a check to be rejected are over limit deposits or failure to include the “For Mobile Deposit” endorsement. You cannot rescan a rejected check and will have to bring the check to a branch for deposit.