The core data processing system is the software and supporting hardware that Pyramid Federal Credit Union uses to maintain members’ deposit and loan accounts, process transactions, and support services such as debit and credit cards, and online banking.

We are upgrading with your best interest in mind, to stay ahead of the technology curve and continue to bring you innovative products and services. As a result of the core conversion, we will be able to provide members 

• A convenient streamlined banking experience
• Existing and emerging technology
• Customizable online banking
• Real-time processing 

We've been working hard to ensure a smooth transition. Please watch for future communications and make sure we have the most up-to-date contact information for you. Call us at (520) 795-7950 if you need to verify your information on file.

Know you account balances before we go offline at 4PM on Friday, January 29th.

Yes. The safekeeping of member account and personal information is the credit union’s top priority. Personal data and account information will be safe and secure throughout the entire conversion process.

Your account number(s) will remain the same. Suffix accounts such as SAV000, CHK000, etc., will become a 4-digit number.

Yes. You will be able to access the ATMs during the upgrade, but you will not be able to view your current balances. Withdrawal amounts may be limited. If you have a large-dollar planned purchase, please contact us before the upgrade weekend.

All branches will close on Friday, January 29 at 5PM, and re-open during normal business hours on Monday, February 1 at 9AM. 

After the upgrade is completed, you will have access to two (2) years of account history. If enrolled, you will also have access to your eStatements. 

No. Online and Mobile Banking services will be unavailable from approximately 4PM on Friday, January 29th until Monday, February 1 at 9AM.

If you have scheduled Bill Payments, they will be processed as normal. You will not be able to access Bill Pay to add, delete, or modify scheduled payments or payees during the upgrade weekend.

Yes, rest assured that any automatic deposits, or automatic withdrawals, you currently have set up will process as usual.

You can use the Pyramid Night Drop Boxes at branch locations to make a deposit. You can also make cash and check deposits at Pyramid ATMs. However, deposits made at the ATM may not post to your account until Monday, February 1st. 

Remote Check Deposit through the Pyramid Mobile App will NOT be available over the upgrade weekend.

No. Phone / Voice Banking will be unavailable during the conversion weekend. Be sure you make note of your account balances before 4PM on Friday, January 29th.

Unfortunately, No. You will need to re-establish your Online Banking alerts after the upgrade weekend. You will have a number of new alert options with the upgraded system.

Yes. Your Debit and Credit Cards will work over the weekend. Your card numbers and any associated PINs will remain the same.

Debit and Credit Card transaction amounts will be limited to $500 during the upgrade weekend.

You will not be able to access your Pyramid account(s) at all during the upgrade weekend, including through Shared Branching locations.

If you have questions, call us prior to the upgrade weekend if possible. We will have Contact Center team members available on Saturday, January 30th to answer your calls from 9AM to 1PM. 

You can also email us at:memberservice@pyramidfcu.org. Please DO NOT include any personal or account information, including account number, SSN, etc. in an unsecured email.