Fraud Alert

Important information about current fraud affecting members

Protect your account number and credentials

Pyramid FCU is concerned with the online security of our members. We will never make an outbound unsolicited contact to you by any means (email, text message, pop-up, web application, letter, call) asking you for account credentials. Never provide your personal information to links sent to you through email or text messages. Notify Pyramid FCU representative immediately if you suspect someone may have your information.

 

Home Depot Breach Sept. 3, 2014 UPDATED Sept 11, 2014

Home Depot has acknowledged a breach of its U.S. and Canadian stores. The exposure period appears to be from late April/Early May to August 2014. Details can be found at the Home Depot public website. Fraud apparently related to this breach has shown up as charges at New York and California stores like Target, Office Depot, Walgreens, CVS, purchasing gift cards.

Pyramid FCU has identified Pyramid Visa Credit Cards that are at risk. We are working proactively for these members. We have added restrictions on transactions from New York City area Target stores. If you suspect fraud on your Pyramid Visa Credit Card (for any reason), please immediately call the Customer Service number listed on the back of your card (877-809-4216) to verify transactions, block the card (if necessary), issue a new card, and complete the required affidavits for the disputes.

Likewise, we have identified Pyramid Visa Debit Cards that are potentially at risk and are proactively taking action on them. If you suspect fraud on your Pyramid Visa Debit Card (for any reason), please call your local branch immediately to verify transactions, block the card (if necessary), issue a new card, and complete the required affidavits for the disputes.

 

Goodwill Breach Sept. 3, 2014

Goodwill Stores have confirmed about 330 store locations (10% of total stores) have been compromised and card payment data has been exposed. NONE OF THESE STORES ARE IN ARIZONA. A list of impacted locations can be found here: http://www.goodwill.org/payment-card-notice/

If you suspect fraud on your Pyramid Visa Credit Card (for any reason), please immediately call the Customer Service number listed on the back of your card (877-809-4216) to verify transactions, block the card (if necessary), issue a new card, and complete the required affidavits for the disputes.

 

Members Report Phone Fraud Attempt April 29, 2014

A member reports a caller claiming to be from Pyramid FCU told him his account was frozen and they needed his account number to unfreeze it. Of course, Pyramid FCU will not call you and ask for your account number, as that is something we already know. If ever you are in doubt, do not provide identity information to someone who called you. Instead, ask for the person's name, hang up and call us back. If it is legitimate, you will then be able to speak with that person and complete your business.

 

“Largest Ever” Phone Fraud Scam Targeting Taxpayers   March 20, 2014

The Treasury Inspector General for Taxpayer Administration (TIGTA) has issued a warning to taxpayers to beware of phone calls from individuals claiming to represent the Internal Revenue Service (IRS) in an effort to defraud them.

Callers claiming to be from the IRS tell intended victims they owe taxes and must pay using a pre-paid debit card or wire transfer. The scammers threaten those who refuse to pay with arrest, deportation or loss of a business or driver’s license.

“If someone unexpectedly calls claiming to be from the IRS and uses threatening language if you don’t pay immediately, that is a sign that it really isn’t the IRS calling,” said J. Russell George, the Treasury Inspector General for Tax Administration.

For the full press release, visit http://www.treasury.gov/tigta/press/press_tigta-2014-03.htm