Protect your account number and credentials
Pyramid FCU is concerned with the online security of our members. We will never make an outbound unsolicited contact to you by any means (email, text message, pop-up, web application, letter, call) asking you for account credentials. Never provide your personal information to links sent to you through email or text messages. Notify Pyramid FCU representative immediately if you suspect someone may have your information.
Important Tax Fraud Alert Feb. 20, 2018
The Internal Revenue Service is alerting tax payers and financial institutions to the proper handling of erroneous federal tax refunds resulting from an emerging fraud scheme that could affect thousands of people across the country.
Just days into the start of the 2018 filing season, the IRS identified a new scam in which cybercriminals have stolen client data from tax professionals and filed fraudulent refunds using real taxpayer information, including bank account and routing information for direct deposit.
The fraudster then contacts the taxpayer posing as an employee of a debt collection agency working on behalf of the IRS. They ask the taxpayer to take certain steps to return the refund, but actually the refund goes to the criminals.
IRS guidance to taxpayers who are victims asks them to contact the Automated Clearing House (ACH) department of the bank/financial institution where the direct deposit was received and have them return the refund to the IRS. The IRS also asks the taxpayers to call the agency toll-free at (800) 829-1040 (individual) or (800) 829-4933 (business) to explain why the direct deposit is being returned.
There is more information for taxpayers here: IRS LINK
Equifax Breach Sep 8, 2017
Equifax has announced a data breach, potentially impacting 143 million customers. If you have registered with Equifax, you are potentially at risk. Equifax recommends you go to the website they have set up for consumers to see if they were affected at www.equifaxsecurity2017.com. You can also call the Equifax call center at 866-447-7559. They have set up protection measures you can take advantage of because of the breach. Here is a link to an article in USA Today with some good information.
Tech Support Scams Nov 2, 2016
Don't get taken by a tech support scam! For details see this local article.
Yahoo Massive Breach Sep 23, 2016
Yahoo confirmed a massive data breach Thursday that compromised an estimated 500 million users' personal details. For details see the Yahoo news release.
NCUA text message phishing scam Aug 23, 2016
Scammers are sending text messages stating "National Credit Union Administration Alert for (recipient's phone number). Contact 844-234-5445." These are NOT from the NCUA. For full details see the NCUA press release.
Walmart & Moneygram Secret Shopper Scam Dec 14, 2015
Scammers are sending checks out with apparent secret shopper instructions. The checks purport to be from Mountain America Federal Credit Union, but are not; They are fraudulent. The check comes with secret shopper instructions proposing that you are receiving a commission for secret shopping Walmart & Moneygram. The names can quickly change, but we've seen Henry Paulson and Greg Dunhill used in the fraud. The instructions have minor grammatical errors. If you have any question about a particular offer, please consult with us to avoid incurring a loss!
Don't sell your debit card or account info Dec 9, 2015
Scammers are promising easy money if you give them your debit card and PIN or account information. In some cases they're telling you to claim your wallet was stolen. Essentially, they're trying to enlist you as an accomplice in their fraud. Don't do it! Actively participating in a fraud may remove your fraud protection. If you have any question about a particular offer involving access to your cards or accounts, call and consult with us.
How To Identify Phishing Attacks Sept 30, 2015
Almost everyone gets email. How can you protect yourself from phishing (spear phishing)?? See it coming! Here is a phishing red flags list so you can know what to look for. Phishing Red Flags List.
Beware Mail Theft July 16, 2015
Tucson Police have reported that theft of mail is up. Members should pick up their mail promptly after delivery, reduce financial information they receive in the mail (consider eStatements, don't have checks mailed to you), and use a locked mailbox or post office slot for outbound mail rather than a standard mailbox, especially for anything containing financial or identity information (checks, contracts, tax documents).
Kmart Breach Oct. 16, 2014
Kmart has confirmed a breach resulting in the theft of customer credit and debit card information that ran from early September through early October. Kmart will be offering free credit monitoring protection.
Jimmy John's & Rosati's Pizza Breach Sept. 27, 2014 UPDATED Sept 18, 2014
Jimmy John's has acknowledged a breach of 216 of its stores. The exposure period appears to be from June 15 - Sept 5, varying by store. One Tucson store was affected through Aug 8 (5411 E Broadway Blvd). Details can be found at the Jimmy John's public website.
The same breach (also known as the Signature Systems breach) affects at least one of the Rosati's Pizza stores in Tucson. We have yet to learn which stores are affected. We have not seen a release from Rosati's and have asked them for more details.
Pyramid FCU is working to identify Pyramid Visa Credit Cards that are at risk. If you suspect fraud on your Pyramid Visa Credit Card (for any reason), please immediately call the Customer Service number listed on the back of your card to verify transactions, block the card (if necessary), issue a new card, and complete the required affidavits for the disputes.
We have identified a small number of Pyramid Visa Debit Cards that are potentially exposed and are working to address that situation. Some of these cards were already reissued due action taken in response to the Home Depot breach. If you suspect fraud on your Pyramid Visa Debit Card (for any reason), please call your local branch immediately to verify transactions, block the card (if necessary), issue a new card, and complete the required affidavits for the disputes.
Home Depot Breach Sept. 3, 2014 UPDATED Sept 11, 2014
Home Depot has acknowledged a breach of its U.S. and Canadian stores. The exposure period appears to be from late April/Early May to August 2014.
Fraud apparently related to this breach has shown up as charges at New York and California stores like Target, Office Depot, Walgreens, CVS, purchasing gift cards.
Pyramid FCU has identified Pyramid Visa Credit Cards that are at risk. We are working proactively for these members. We have added restrictions on transactions from New York City area Target stores. If you suspect fraud on your Pyramid Visa Credit Card (for any reason), please immediately call the Customer Service number listed on the back of your card to verify transactions, block the card (if necessary), issue a new card, and complete the required affidavits for the disputes.
Likewise, we have identified Pyramid Visa Debit Cards that are potentially at risk and are proactively taking action on them. If you suspect fraud on your Pyramid Visa Debit Card (for any reason), please call your local branch immediately to verify transactions, block the card (if necessary), issue a new card, and complete the required affidavits for the disputes.
Goodwill Breach Sept. 3, 2014
Goodwill Stores have confirmed about 330 store locations (10% of total stores) have been compromised and card payment data has been exposed. NONE OF THESE STORES ARE IN ARIZONA. A list of impacted locations can be found here: http://www.goodwill.org/payment-card-notice/
If you suspect fraud on your Pyramid Visa Credit Card (for any reason), please immediately call the Customer Service number listed on the back of your card to verify transactions, block the card (if necessary), issue a new card, and complete the required affidavits for the disputes.
Members Report Phone Fraud Attempt April 29, 2014
A member reports a caller claiming to be from Pyramid FCU told him his account was frozen and they needed his account number to unfreeze it. Of course, Pyramid FCU will not call you and ask for your account number, as that is something we already know. If ever you are in doubt, do not provide identity information to someone who called you. Instead, ask for the person's name, hang up and call us back. If it is legitimate, you will then be able to speak with that person and complete your business.
“Largest Ever” Phone Fraud Scam Targeting Taxpayers March 20, 2014
The Treasury Inspector General for Taxpayer Administration (TIGTA) has issued a warning to taxpayers to beware of phone calls from individuals claiming to represent the Internal Revenue Service (IRS) in an effort to defraud them.
Callers claiming to be from the IRS tell intended victims they owe taxes and must pay using a pre-paid debit card or wire transfer. The scammers threaten those who refuse to pay with arrest, deportation or loss of a business or driver’s license.
“If someone unexpectedly calls claiming to be from the IRS and uses threatening language if you don’t pay immediately, that is a sign that it really isn’t the IRS calling,” said J. Russell George, the Treasury Inspector General for Tax Administration.